Superior Customer Service Tactics For Anxious, Urgent Callers

Your next customer is calling now! You need the sale, you may need it badly. But your customer has needs too! Customers facing an emergency have urgent needs. They may be distraught, not listening well or overwhelmed. Here is a checklist of superior customers service tactics to […]

Microsoft! Throw us a bone and we’ll help you grow – promise.

Dear Mr. Nadella,

Ouch. With Microsoft stock down 9%, and Business Insider reporting that the company is “basically still in the same place it was under Steve Ballmer,” Seattle headquarters can’t be much fun this week. News this gloomy spurs me to write to you Sir. I simply have to get something off […]

Internet leads suck! (5) ways to improve results when you’re the boss.

A couple years ago, one of my savvy customers said, “My sales team says your internet leads are terrible, all junk.” Of course this was exactly the report he was hearing in-house. Lucky me, I asked, “But what about the apartment building with the top four floors flooded last week? Wasn’t that a good lead?” […]

My business strategy: gratitude

I was over thinking this post, wondering if it qualified as business-savvy. But attitude infuses every decision we make as a business leaders. And, Inc. magazine claims that an upbeat attitude makes success simple.

So here goes, I’m thankful….

…to wake up ready to roll each morning. Waking up is pretty great all […]

ServiceMaster Pro Clean has a new mobile website!

View ServiceMaster Pro Clean on your laptop and on your smart phone to see how easy it is to be found. Kudos to Sam and Tiffany for their vision; we had a terrific time planning and executing this site.

Yes… It’s True!

“Stand high long enough and your lightning will come.”

–William Gibson

Dear Janet,

We have a couple quick updates:  Our InstaScope mold detection campaign tests on both coasts — East meets West — are delivering huge numbers of calls that turn into real jobs. Customers are delighted. Check out our InstaScope page here and tell us what you […]

Just outside of Fort Worth, Texas, ServiceMaster TEAM has a brand new mobile website!

View ServiceMaster TEAM on your laptop and on your smart phone to see how easy it is to be found. Kudos to Nancy Shost for making this project super fun and absolutely seamless.

Happy Holidays!

From all of us to you and your family.

Consultant Mindset Wins

Janet Quinn
Chief Communications Officer provides access to over two million freelancers worldwide. The US Bureau of Labor Statistics reports 700,000 management analysts and that demand for these efficiency advisors will grow nearly 20% over the next decade. According to BusinessWeek there are over 400,000 consultants in the US and about 27% of this audience is self employed. Ideagility helps clients be found, and close more sales online. We’re proud service pros and business consultants, and what we’ve learned may be helpful to others.

Communication Guidelines for Social Media

Follow These Simple Steps and Don’t Do What Amy’s Baking Company Did

Should your business endure an unfortunate public incident you may face complex issues. You may lose customers. You may sacrifice brand reputation. You could lose your company or even get sued. Perhaps this is obvious; your website and your presence on social media help share your voice and define your company.

A bakery is Scottsdale, Arizona showed us exactly what NOT to do with social media and reality television last year. You can read about it in the Kansas City Business Journal here. The business owner responded personally to customer criticisms posted on social sites. She hurled insults, calling customers “morons” or “ugly” or worse. She used expletives. Her responses to customers who posted complaints about bakery were so angry that the situation was covered in the Arizona press as early as 2010. […]