At Powell’s City Books, my favorite author, William Gibson, spoke on January 18th. I won one of the last seats for his chat, and he actually said something that’s been sparking my imagination since. Among other delightful ramblings, he said, and I’m paraphrasing, that in effect the future won’t be some wildly different Future with a capital F but simply, endlessly, more stuff. This bit of verbal challenge shape-shifted my week, as I argued against his position in my head.
We also talked to client’s employees this week, who shared the challenges of growth. One hard-working employee emailed, in response to a new daily process, “Do we really have to do this? Being the one who fixes issues, it’s a little overwhelming and negative getting a daily update on what problems there are.”
The ability of the leaders, to get everyone on the same page, isn’t just key to growth, of course. It is growth. It’s everything. Using your daily call log, available on your secure dashboard, is a key to keeping your eye on how the whole team is handling customers. And growth. Calling your Ideagility Account Manager whenever you have questions is another basic arrow you have to aim whenever you want.
So in answer to my friend, William Gibson, I think we only get more stuff, or more of the same stuff, when we remain passive as individuals, companies and leaders. Perhaps obvious, but important to me during my lives at several companies that weathered relentless growth, when we get proactive in our communications, maybe even a bit awkwardly so at times, but when we encourage everyone up and down the line to learn to grow by listening, communicating openly and doing everything possible to ensure that our goals as a company are understood and communicated everywhere, by everyone in the company, then I don’t think we just get more stuff. I see a much more gleaming, self-directed Dorodango. A future we actually want.